Terms & Conditions

Basic Service Rules

The initial payment will be processed through your selected payment method.

Data resets on the 1st day of each month, regardless of your payment date.
Please install APN settings before using the SIM card.
International calls and SMS are not supported. If a technical glitch enables them and you use them, extra charges will apply.

Billing & Cancellation Process

For Sim card user:

Step 1: Settle all unpaid bills.
Notify us 2 months in advance before cancelling the SIM service.
Step 3: Pay the final month's bill in the same month to avoid extra charges.

For Pocket Wifi user:

Return the device, settle all unpaid bills, and contact us to stop the contract.

Delivery & Replacements

If signal issues occur within 7 days of receiving your SIM, we'll replace free of charge.
If your delivery is missing items, we'll send new ones upon notice.

Late Payments & Blacklisting

Unpaid bills will be reported to Japan's credit institutions as "accidental information."
Your credit record may be affected for up to 5 years or more.

Contract Terms

Minimum contract duration: 4 months.
Early termination will incur a 5,000 cancellation fee.
You must contact us directly to stop the contract.

Privacy Policy

Your personal data will be used to process your order, enhance your experience on this website, and for other purposes outlined in our privacy policy.